NK
Nithaam K

1 reviews | Active since Oct 2012

06 Feb 2018, 10:17

Never responds and no feedback

I have lost my watch (insured it for 6K and Miway have been taking the premiums for the 6K coverage)

you no longer get that model anywhere so it's impossible to replace it or get a quote.

anyways, Miway have been taking my money for the 6K coverage but now will only pay 4.5K based on a similar watch.

this is besides the point....

the agents DO NOT RESPOND to any of my emails....

they only call back after i have to go online and chat to someone who then says that they will let the consultant know that they should call me.

why can you not just keep me in the loop from the get go.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply06 Feb 2018, 10:38
Official

We will be in touch to discuss your concerns in more detail. Thanks!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Feb 2018, 14:38
Official

Thank you for your note, and we apologise for the lack of feedback and delays you’ve experienced. We have heard back from our claims team, and we believe that Lethabo has given you to confirm settlement on your claim.

Please give us a shout should you need anything else going forward.

Kind regards,
The MiWay Team