Negligence and inconvenience

I called to complain just last month and got helped by Glynis Masemola about my account that got overcharged. Guess what,the same thing happened again yesterday and now Miway wants to run around and spend more money getting them a bank statement while they can see on their system that I got charged an admin fee that was supposed to be waived upon the inception of my policy. I'm not going to stand for this kind of incompetence. It's either you refund that admin fee because it's a stuff on your side or else cancel that whole policy and give me a full refund!This is nonsense!