Needed an insurance confirmation letter and was promptly assisted by the friendly Kutlo Mochaoas who also stayed on the line to ensure that I received the letter via email

Needed an insurance confirmation letter and was promptly assisted by the friendly Kutlo Mochaoas who also stayed on the line to ensure that I received the letter via email. I also appreciate that I was called by my name from the very beginning / knew that I was calling instead of the generic ma'am, which shows that your database and tech is up to date.