Myway's *********** employees and poor service

I've been with this insurance for over 8 years but this is the worst service i ever or maybe they started employing *********** staff. I lodge a claim in December 2021, allocated a claim assistant, she called me once and i alalws have to call looking for progress or feedback. Yesterday we communicated and since she said she is preparing some documents till today, I called their office today since they said she will call back. But when coming to increasing premiums and debating our accounts NO1.