GJ
Graeme J

1 reviews | Active since Apr 2018

03 Mar 2025, 10:57

Myway shocking service

Firstly, nobody returns calls the claims general manager Franna, never returns calls logged on his answering service. the call center is just a gate keeper, hiding all other management levels away from extremely frustrated customers. A vehicle was involved in an accident on the 8 November 2024. Truck is still not repaired completely, can't get in contact with anyone, the management. They will only talk to you on their conditions, you can try and call them and expect them to answer, never happens. The company has no understanding of customer service, no understand of what the components on a truck are. Franna committed to set up a meeting to debrief what actually transpired with the failed service, we are still waiting. He does not answer his landline are return message. Not a company i could recommend to anyone

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Replies (1)
MiWay Insurance
MiWay Insurance's reply03 Mar 2025, 10:59
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team