MyWay Insurance simple does not care

I am a MyWay Insurance client. I have insured house contents with them. I had a problem with a burst geyser problem when I first contacted them. Even though I stressed that my complaint was an emergency, they took about two weeks to attend to my problem. It took about two months for the whole job to be completed. When they were doing the works I was not home. When I got back I found out that they damaged my bathroom ceiling and when they got it fixed they did not leave trap door opening. I again lodge another complaint highlighting this and it is now almost two weeks and I have not heard anything from them