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Nicole O
1 reviews | Active since May 2022
07 Jul 2023, 11:23
MyWay Insurance - Rude Sales Agents
Received a call from MiWay Insurance (call centre) to offer me a quote on insurance. Upon politely saying, thank you but I am not interested, the lady dropped the call impolitely. Reason for me writing this is to emphasize the importance of good manners and proper training of call centre agents. Yes, horrible job BUT this will cause me writing bad reviews and not even considering the use of the company. Also, the reason why I will not answer these calls. Your agents kill future business and add to the existing bad service in South Africa. Note that they use *** to slam the phone down when you decline a quote.
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Replies (1)MiWay Insurance's replyOfficial
07 Jul 2023, 11:24It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply07 Jul 2023, 11:24
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
