MyWay insurance company

The worse experience ever 😪, these people debited on my account three times in one month. Onbthe 20th, 30th and agin today the 31st. I've sent them my bank statement as proof but still they want me to resend it. When I called in questions of what has happened they telling me the matter might be resolved after 3working days. My other debit order are yet to come. Who's gonna pay for the penalties if they don't find any funds in my account? I mean they debited on the 20th again on the 30th and today the 31st yet they struggling to refund. I'm really not happy about their service. Pure bullying at it's best. Worse they wouldn't have picked this up if I didn't call. They just do things without verification. Worse experience ever 😪, MyWay insurance, do better.