MyWay insurance claim process.

Long story short: my car was ******, MyWay being my insurer, approved the claim meaning they will get my car repaired. A week has gone past, repair has not yet started. My way said I should now deal directly with the panelbeater, when I go to the panelbeater they have not received the go ahead from MyWay to start fixing the car.

I sent the relevant person an email asking them what's now holding the process since approval was given to me, car delivered at the panelbeater. The person did not reply. They don't even care to acknowledge receipt of my emails.

Before the approval, immediately after the incident they asked me to sign what I will call a power of attorney. Giving them permission to get the statement I gave the Police, contact the financial institution regarding the balance owing, contacting the dealership where the car was purchased.

I signed and sent them the power of attorney. They asked me to go get the documents. My question is: why make me sign the power of attorney if i will still run around, taking time off at work to get the statement from the police?

When I called in asking to speak to the people responsible they are never in the office. I was told they have only two people in the office. I asked to speak to their supervisor since they were both out of office. The supervisor was also not in the office.

Now I'm supposed to return the courtesy car on the 25th September 2023, all they did was extend the courtesy car with one day.

I asked to speak to the person whom I sent them an email that she didn't reply to over 24 hours. She's not available to speak to me. The matter has been ascalated, so they say as always.

The longer the car stays the more parts gets missing. Certain parts where there when they 1st received the car, now they aren't.

Their claim process is a pain in the neck.