MYWAY GIVES A NEW MEANING TO BAD SERVICE

I have never ever received such incompitence and bad service from an insurance company like the one im getting from MiWay. I submitted a Tyre damage claim and submitted all the required damaged pictures as per the consultand by the name of Mathews Molele on the 8th of July 2021, i then received a confirmation email from the mentioned consultant that he received all the required pictures to process my claim. after 8 working days (excluding weekends) i had not received any communication from MyWay, i then decided to call the mentioned consultant around 8:00am who said my claim has been authorised and promised to call me back after 10:30am, guess what he never called me back. I sent him an email and he still havent responded to my email. My car is now stuck as i cannot drive it, i have missed very important meetings including going to get my COVID vaccine due to this dissapointing and pathetic service. How is MyWay expecting me to pay them a monthly premium whilst i am missing meetings to make money. I dont even wanna mention how much money i have lost due to your incompitence. This is by far the worse, dissapointing, disgusting, non-professional service i've ever received from an Insurance company.