MyWay doesn't do things your way?

I would like to share my saddest experience with MyWay, i took out insurance for my car with them, everything was going well until i had to claim. It seems paying is not something they enjoy doing although you are their client. Beginning of September i was in an accident, they claim that the car was moving at a high speed and if it was slow the accident would have been avoided, that took them 1 month and half to determine, now I've asked for the report showing that's the speed it was moving at as well as the accident report but it seems I'll wait forever for that. From the day of the accident they showed no interest in me, even when i call there's no straight answers as in to when i am getting the accident report and supporting documents.