FM
Fred M

1 reviews | Active since Sept 2013

19 Jun 2019, 09:04

Myway disrespectful staff

I app**** for a competition online to win a voucher to dine at restaurant DW Eleven-13. I was called this morning (19/07/2019 around 8:30) with regards to this competition. However the woman who called me was extremely rude, telling me i should apologize to her for asking what the call was regarding, i put the phone down. She then proceeded call me again to laugh and tell me she was just “pulling my hair”. I told her that it was offensive and this is not how client service calls should be handled. She then asked me if I was serious about signing up for this competition, so I asked her to remind me of the terms and conditions and she then rudely commented, “oh you obviously haven’t read them”... I put the phone down after that because i was completely offended and taken by surprise. I am appalled that a reputable company such as Myway can recruit people like this. After this i most certainly wont be looking to Myway for business. The number the woman called me off was ********** .

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Jun 2019, 09:34
Official
Thanks for bringing this to our attention! We have passed your feedback and your details on to the right team. They will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced!
Best regards,
The MiWay Team