Myway customer poor service

I'm writing to express my frustration regarding the process and communication related to my insurance claim for my leaking geyser and the subsequent damage to my ceiling, which I submitted on 31 December 2024 (Claim Number: C***).

Initially, there seemed to be a misunderstanding when I attempted to follow up on my claim, as I mistakenly requested a quotation. However, I clarified the situation immediately with the representative who contacted me. Despite this, it took over a week for anyone to reach out to me regarding the status of my claim, which is quite concerning.

It feels disheartening to be reminded of this when I have been diligent about maintaining my insurance payments. The purpose of insurance is to provide timely assistance when needed, and the delay I experienced undermines this assurance, I am scared to think I also insured my car with MyWay.