MyHelp..I am really disappointed not to receive help when my car broke down and couldnt not move anywhere, I was told that my car is in a safe place at home and therefore you cant send any help if they.

I am really disappointed not to receive help when my car broke down and couldnt not move anywhere, I was told that my car is in a safe place at home and therefore they cannot send any help to me , if they did It would have to be at my own cost. I would have to pay my own breakdown service fees if I needed the car to be taken anywhere for repairs...I am left stranded with this car having to get it towed to dealerships to try get it fixed....What am I paying for if they cannot help me in a time of need? The car is not drivable in anyway and I need assistance but they are not able to assit..