JM
Joel M
1 reviews | Active since Dec 2020
14 Dec 2020, 11:28
MY MIWAY WON'T CANCEL MY ISURANCE IF I DONT LISTEN TO UPSELLING FOR 10 MINS -:-)
Every time i call in to cancel my insurance, am asked if i have 10 mins of my time after authentication of my details. I tell them i don't have the 10 mins of them trying to upsell et al. All I want is to cancel a policy. Then Tumi, a consultant from Miway tells me that he can only help me if i have 10 mins to listen to upselling... No ways. i know what i want, just cancel the policy as directed.. You don't have to force clients to have 10 mins of listening to you trying to convince me otherwise...
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MiWay Insurance's replyOfficial
14 Dec 2020, 13:30Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply14 Dec 2020, 13:30
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.
Best regards,
The MiWay Team
The MiWay Team