my debit order bounced

my debit order bounced. I then saw sms Miway trying to reach me. Call back That person was Kagiso. I explained that I was unemployed, very sincere and sympathetic to my situation, did her security checks, was able to retain me as a client, also went on to ask if I was aware that I could refer a friend and would get a voucher benefit. She offered to email me the changes made on my small accidental policy. This was a warm and fuzzy feeling that a service agent can go the extra mile with an individual with such a small contribution towards a policy. I would definitely head hunt Kagiso to work for me if I had a financial institution. Sandra Guenantin