My Claim Being Delayed Unreasonably — Documents Ignored

Complaint: I am insured with MyWay (Business), claim number C***. My claim was confirmed as successful, and I signed and submitted the required documents on : 29 August, 2 and 3rd of September 2025

However, the process is being delayed unnecessarily:

The trailer buy-back form I was given does not reflect the agreed amount.

My loss agreement has been “not received” despite me sending it multiple times to different people.

My broker is not answering calls or assisting.

These delays are leaving my business at a standstill, as I cannot repair my truck or replace the trailer. It is unacceptable that after a claim has been approved, I am still stuck in this back-and-forth with no resolution.

I am requesting urgent intervention from management to:

1. Correct the trailer amount on the form.

2. Confirm receipt of my loss agreement.

3. Provide clear timelines for settlement.

If this is not resolved immediately, I will escalate further to the Ombudsman for Short-Term Insurance.