My car got ****** and Miway rejected my claim

I had insurance with Miway and when my car got ****** they refused to pay me because the car didn't have a tracker yet they clearly stated when I was taking out the insurance that the car will only be insured after an inspection is done.

So I take my car for the inspection and state that there is no tracker and I have the document from glasfit to prove it. Yet no one called me to follow up or ask for documentation for this tracker.

If my entire life savings could just be gone if I didn't have that tracker and Miway looked at the report that said no tracker was there, they should have called and said sorry we can't take your money because you have not installed a tracker so you won't be covered for theft!

They did not inform me, they insured me knowing that I don't have a tracker but I have to pay the price. I have sent all my documents over to the short term ombudsman.

I would just like to warn people STAY away from using Miway.