AV
Asavela V

1 reviews | Active since Apr 2022

06 Mar 2024, 14:59

Ms

I had the worst experience with this insurance and almost everyday am being reminded of that.

A client of Miway Insurance scratched my stationary car and all the claim paperwork was completed as per Miway's instruction for third party claim. The asked me to source quotes in 3 places and submit them. I did all that and I was also told to not engage with their client regarding this claim. I followed all the instructions. A week later when I followed up with the process with no response for two months. I then laid a complaint after two months, only to be told that the client does not have cover and they can't process my claim.

Now almost everyday I get a call from them about their car insurance benefits. I been telling them to delete my information from their database since 2020 but until today they calling me.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply06 Mar 2024, 15:01
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team