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MJ
Mariette J

1 reviews | Active since Jul 2022

03 Aug 2022, 09:53

Mr Jansen passed away 03/11/2021

Good day to all I am struggling with Miway Life insurance sins November 2021 and lie after lie and not getting threw to the underwriting department and no respons just lies from the lady doing the claim for my Husband had passed away November 2021 the 3 of November all she tells me is to hang in there I can no longer hang the rop is to stiff what advice can anyone give me for it is nine months and still only lies is that the policy of Miway Life to lie to there clients then I must say thats not the policy of OUR ****HER GOD HE IS A GOOG GOD Always there for us but not in the eyes of Miway Life I would be blessed if my Husband was still alive and so my last born Son of sixteen years old we did not ask for being a widow and Son growing up without His ****her. After the lady **** to me and I sending the proof of her receiving everything how long must My Son And I HANG IN THERE. Kind Regards Mrs Jansen Wife of Mr Jansen??????

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Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Aug 2022, 11:45
Official
Thanks for reaching out Mrs Jansen! We would like to let you know that we take this matter seriously and we will get to the bottom of it. We would also like to apologise profusely as we understand the difficult time you and your family are going through and the frustrations as a result of your claim not being handled properly. This is not the level of service we strive for. We have escalated your message to MiWay Life and an agent should be in touch with you soon. We again apologise for the hassles you've experienced and we send our deepest condolences to you and your family especially your sixteen year-old son.

Best regards,
The MiWay Team
MJ
Mariette J's update03 Aug 2022, 16:53
Reviewer Update
Thank you for your reply, but it is no use for my Son and I, A NOTHER LADY has phoned me so I lost it and used the word (****) not to be disrespectful but that is to much now to much too many people on the claim, you send your condolences and now thy are waiting for more forms and do not know what else so I am giving up which I was with MY HUSBAN IN HEVEN!!!!!!!!!!
KIND REGARDS MRS JANSEN.