LK
Luka K
1 reviews | Active since Sept 2019
04 Apr 2025, 09:27
Mr Class Maluleke failed to explain the 10% I'm full.
On the 7th of March 2025, my husband and I received a quote for our new cherry 7 Tiggo pro from Mr Class Maluleke, premium was R834 and according to him, no matter howany times we asked, the excess was R5000, he mentioned a 10% fee for the value of the vehicle but skipped and not explain what it was, he explained everything except what the 10%, we got involved in an accident with an animal and only found out about the 10% when we claimed, MyWay wants R55000 excess to fix our car, where else we only knew about the R5000 excess. My people of color, Myway is a **** and nothing is explained to you until you claim.
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Replies (2)
MiWay Insurance's replyOfficial
04 Apr 2025, 09:28It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply04 Apr 2025, 09:28
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
LK
Luka K's updateReviewer Update
04 Apr 2025, 09:36In the recording, we have asked Mr Class Maluleke about our excess and he repeatedly said R5000, he did mention the 10% but in passing he never explained that we will have a different excess of R55000 when involved in an accident. According to procedure, the manager has to call us and make us understand he 10% but no manager called, now from our side our claim is closed. Please listen to the recording and be fair with us as your clients.
LK
Luka K's update04 Apr 2025, 09:36
Reviewer Update
In the recording, we have asked Mr Class Maluleke about our excess and he repeatedly said R5000, he did mention the 10% but in passing he never explained that we will have a different excess of R55000 when involved in an accident. According to procedure, the manager has to call us and make us understand he 10% but no manager called, now from our side our claim is closed. Please listen to the recording and be fair with us as your clients.