MZ
Mzwandile Z
1 reviews | Active since Jan 2012
16 Mar 2021, 12:09
Mountain Bike Claim Fail
I have been with MiWay since 2011/2012, I made a claim on March 5 2021 for my ****** Mountain Bike and accessories. I have been following up on the claim and they haven't said anything concrete after numerous calls and emails. The lady assigned to my case is now on leave. I just spent the last 15 minutes on hold while someone else reviews my claim and the call got cut. This is really frustrating because if they are failing to sort a bike claim how much more will they fail in bigger claims.
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MiWay Insurance's replyOfficial
16 Mar 2021, 13:34We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around. Best regards, The MiWay Team
MiWay Insurance's reply16 Mar 2021, 13:34
Official
We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around. Best regards, The MiWay Team
MZ
Mzwandile Z's updateReviewer Update
18 Mar 2021, 17:08I'm super thankful for Solly Mooka who stepped in sorted out my claim. All of this was done in one single day - he kept in touch with me and did a thorough investigation etc.
MZ
Mzwandile Z's update18 Mar 2021, 17:08
Reviewer Update
I'm super thankful for Solly Mooka who stepped in sorted out my claim. All of this was done in one single day - he kept in touch with me and did a thorough investigation etc.