MOTOR VEHICLE WINDSCREEN

Broken windscreen on motor vehicle happen on afternoon of the 1st of August Immediately came home and ordered my windscreen from glasfit then I saw that I can claim my windscreen from Miway first thing on Monday the 5th I'd phone them send quotation and pictures that was required on 8th I havent heard from them phoned again the said they cant open the attachements I went to look can open on send emails and resend it again and havent heard from Miway as yet Paid for the windscreen and replaced it and still no word from Miway