Motor insurance claim status

Worse service ever. Was involved in an accident on the 21/03/22. I have been trying to get an update for my claim with no luck. On the 1 of April i was told that Andrew will contact me regarding my claim. Guess what i have been calling miway everytime they tell me that Andrew will contact me. Till today im still waiting. To think that i wanted to change insurance to outsurance because they gave me a bettet qoute and Miway convenced me to stay. I regret making that decision🤞🤞🤞😡 This is unacceptable, Their service is the worst.