Motor Claim - Customer Service & website accuracy

<p>Dear HelloPeter,</p> <p> </p> <p>I would just like to voice my frustration and concern around MiWay insurance. I recently put in a claim for a vehicle accident. Their customerservice is aubsolutely shocking after the first level of call centers have taken your call.</p> <p> </p> <p>When I did my quote to see if I should move to MiWay, I used miway's online application website and use their online tool to complete everything from the the quote on insuranceto the finalizatin of debit order details and started being insured by them since Aug 2016.</p> <p> </p> <p>Now that I have a claim, they are disputing and saing that I did not disclose my previous accidents for the preious 3 years. I know have and filled everything on the web site. Unfortunately I did not take any screen shots of the web pages, in hind sight, that's my stupididty to trust them in their ability to save this and recall for later purposes.</p> <p> </p> <p>Now I am dealing with some Claims agent called Glorai and sippoedly her Team leader called Mandisa, who simply can not get back to me to finalize the claim. I leave messages, emails, just nothing sicne Friday 14H00.</p> <p> </p> <p>Surely this can not take so long,. At outsurance, from claim registration till a a payout / settlement car never took more than 1 week. We're at 10 working days, and still strugling just to get feedback from someone .</p> <p> </p> <p>perhaps it's just a case of you get what you pay for...at outsurance, yes, they quoted me some stupif amount to insure my car, but at least they are quick. with Miway i went for a cheaper premium based on a refferal from one of their other clients who I bought the car from. (I don't know if he's ever needed to claim though)</p> <p> </p> <p> </p> <p>What am I to do?</p> <p>Am I too impatient?</p> <p> </p>