1 reviews | Active since May 2016

28 Sept 2016, 16:18

Most Terrible Service

<p>Ever since being with MIWAY we have recieved nothing but terrible service. From our policy being mixed up by your employees from day one to having to wait over two hours at different times to have a tow truck assist us. The guys at the call centre are terrible and being told that one of our cars is not insured correctly (another mess up) by MIWAY employees. Everything dealing with MIway has become such a mess. Even the claims guy who we have been assigned twice by the name of Sandile Gwebu being unreachable and the service not being adequate nor information. One claim having two claim numbers is one of the many issues we have had tod eal with amongst many things. I have had to spend over R500 worth of airtime just trying to get hold of Miway and get assisted during tough times, having my mum have to stand in the middle of nowhere while they "Investigate" something which is thier messup. Right now we very close to cancelling the contract wit Miway and go somewhere where we will actually be treated with RESPECT and offered service which is suppose to help us and not stress us further!!! </p> <p> </p> <p>We are fed up with MiWay and no one is actually taking responsiblity for the messes being created but when it comes to the debit order, the money is taken correctly!!!</p> <p> </p> <p>I would not reccommend nor even mention you guys to anyone.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply29 Sept 2016, 07:46
Official

Dear Muhluri,

We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.


Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply03 Oct 2016, 14:47
Official

Good day Muhluri,

Thanks for your comment and for the opportunity given to respond.

We confirm that Sandile has since been in touch to discuss your concerns, and he’s also authorised your claim. We’re sorry you feel let down by your recent experience with us, please be assured that it is never our intention to frustrate you in any way. Feel free to give us a call if there’s anything else we can help you with.


Best regards,
The MiWay Team