Most pathetic customer service yet !!

So this all starts - a month ago when i had damaged my car. the incident was called in and they jumped into action .. very efficiently sent a flat bed and carried the car away to SMD an assessment yard i went filled out the police report as you do .. i then begun dealing with a [Email Removed] an by dealing i mean he would call once every few days if you lucky other than that you will never hear back Emails/ phone calls impossible to reach and never replies than approximately two weeks of \assessments"and still no car"