MOST HORRIBLE SERVICE EVER!!!!

So I had an accident on the 29th of October 2018 between Britstown and Victoria West. I reported the accident immediately and my car was towed to De Aar while I'm from Kimberley but work in Kathu. I requested for the car to ATLEAST be taken to Kimberley so that if there are problems with the car I would not have to take it to De Aar because it's quite far, I was told that the car would be in Kimberley by Monday but on Tuesday when I called they said it is still in De Aar and that assessment takes three working days and that they will get back to me but did not. I called again on Thursday and was told that my car was supposed to be in Kuruman with top car but they don't know why it is not but will call me back before they close that day but as usual did not. I AGAIN called yesterday (Friday) and my car is still in De Aar and they still do not have answers for me and again I was promised an answer before close of business but I knew it wouldn't happen. It's a whole week since I've had the accident but there's no progress from MiWay. I have a Naledi Mahalefa that's handling my claim but I have never spoken to this person and when I called the number they gave me, it took me straight to voice-mail. I'm so ****ed with these people and it's always the same ******* with them, they don't give a rat's behind and yet our payments are always on time. A whole ****** week and not once have I received a call back as promised by all these different people I've spoken to. Nxa!!!