Most horrible insurance company ever

On the 16 February 2018 i was on my way home from a funeral with my two boys age 3 and 7 then my car broke down in kliptown a very busy scary area I called mi way insurance an asked them for roadside assistance and spoke to Nkosi Nati and informed him about my matter he then said i will be assisted within 20 min I waited patiently my battery was low and i also didnt have my phone with the number that mi way have on there systems but they called me and took my alternative number . I was later connected with a tow truck driver named Morne de Jager who called me and said he will not be able to make it because he was apparently ****** Then he gave me the number for dispatch Abby I called Abby he didnt answer i then send him a whats app msg and he read my message but only rep**** 30 min later asking for a pin location Abby knew how stressed i was with my kids and a phone with a flat battery becauae i send him voice notes to but he showed no interest at all I managed to call them back again and spoke to Rinus Kruger who really tried his best to assist but my kids was so hungry and hot of the sun that i had no choice but to leave my car and walk to a place where i could get a phone because mine was to flat and called a tow truck service who came within seconds i paid R1800 my last money just to get my car home I was then called by Tracey after 20 min and she told me a tow truck is on its way i waited 3 hours with my kids in the hot sun in a very dangerous area and Miway just didnt care they told me that these things do happen but i never in my life experienced such horrible service from a insurance company for the 10 years of having car insurance I wont recommend miway to anyone i am with them for only 4 months and this was the first incident and that was the service they gave me They send me an email asking to rate there service i rated them bad gave them my story and to my supriae noboday called me back up until today that ia way i am reporting them to hello peter.