Most financial and time frustrating experience.

Our car got ****** in September 2024. It was recovered the same day by tracker and a few days later Miway went to collect the car for repairs ( the ignition was tempered with). We were informed that the whole process will be concluded within 7 days. That was not the case, to date we are still waiting for the car it’s either there is no man power, or waiting for parts, or something new was discovered that needs fixing, or someone is on leave, the recent one, we are informed that the parts which were fitted in, are faulty and there is an issue with a light which needs an electrician( new story), oh also we found out today about the car needing paint, what’s next?. Mind you in all these we are still paying for the cars instalment, insurance and tracker and we also have to rent out a car. We have asked for the car to fix it ourselves, we were denied, we asked for it to be written off, we were told it’s not possible as it does not qualify as a write off, we asked for a courtesy car, we were sent from pillar to post, we asked to be met half way with car rental still nothing. We are losing a lot of money, the point of an insurance is to have things go smoothly in an event such as ours (car ******) but it has been the worst and is costing us a lot money. CAN WE GET OUR CAR BACK, WE ARE TIRED.