More than 3 week, no corresponde,NONE

Does it really take months and years to just process a chip on a window claim. I have spoken to BeautyM,KIarra, Pricen Govender and Mzilikazi, all singing"we will call you". Kiarra was meant to call me and give me feedback 2 weeks back. i guess she lost my number or realized that i was actually asking a favour because i am not a paying customer. I guess if the chip becomes worse you will be quick to tell me about access and how much i need to pay when you have dragged your feet with this............