More than 1 month to finalize 3 rd party claim.

I have reached a point where my patience is running out. MIWAY is not effecient when it comes to customer service. I am sick and tired, everyday, every week it is a different story. Last week they told us that they are waiting for authorisation of the claim. Todays story is they are waiting for a document from UTI. I am driving around with a car that was badly damaged by their client. I want to fix my car ASAP. I need this matter sorted out within 24 hours not a minute later. THIS IS UNACCEPTABLE.