More like TheirWay...deifnitely never My Way

<p>I have had only problems with my car insurance and having any incidents resolved through this insurance. I pay insurance for my vehicle so that when something happens I know that my vehicle will be fixed without me having to worry too much about all the finer details and the panel beating and the following up and sorting out of all other issues, but with MiWay all i get is the run around. Me always having to run after them and trying to get answers from them.</p> <p> </p> <p>I had a minor incident when i hit an object at night with the front of the vehicle having minor damage. from the minimal damage I was not expecting the service and problems i ended up having to deal with. I even made my claim throught their app which is supposed to be convinient yet it did not make anything more convenient. When I finally managed to get my claim authorised....(three weeks later) I had to then wait for the panel beaters to get their act together to fix my car, any and all issues i had with the panelbeater i expected MiWay to help me deal with but they were completely useless. Once my car was repaired and i recieved it back the level of service i recieved from the panelbeaters Leon Panelbeaters was absolutley disgusting and MiWay showed no interest in ensuring i did not have to deal with such problems. I also recieved a car back that had damaged 'new' parts placed on the car only to be told no those are just pirate parts not original.....i don't care reallu if you havent used genuine parts but that doesn't mean that i should be getting damaged parts still so to sort out this issue i had endless fights and conversations again with MiWay and after finally getting through to someone decent enough to assist me did my car get fixed properly. this small incident i felt would take at most two weeks to repair took me from May to the end of August!!!</p> <p> </p> <p>Unfortunately I was in an accident in the beginning of August again and had to make a claim where I had no vehicle as the car was too damaged to still drive and instead of getting a speedy service where an insurance should try get the car repaired asap so that I did not have to be without a car for too long it took me almost three weeks just to try and get my claim authorised....three weeks of no car for me. After also begging that my car not be taken to Leon Panelbeaters it was still takling there for me to again end up with endless problems.</p> <p> </p> <p>I have endless problems trying to contact my claims advisor and any contact details i am given are either never correct, not answered and emails seem to be either ignored or just simply not answered.</p> <p> </p> <p>An extremely bad service is all i receive from MiWay, a company that is supposed to be aa large and reputable company has left me with nothing other than a bad taste in my mouth. Will never be using them again!!!</p>