MR
Mark R

1 reviews | Active since Oct 2017

11 Jun 2020, 09:24

Money talks and BS walks

I received a call from a consultant from miway. He said he wants to try to beat my current insurance, and if he couldn't i will receive R400. I was told that the quote will only take 8 min ya right. After 1 hour and 1 min after i ve pulled off the road i had to pick up my wife and didnt have a pen to write down the email address he said he will phone me in 20 min its been a week and no one has phoned me to collect my R400. If this is the service you are providing to non existent clients im glad not to be your client.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply11 Jun 2020, 09:50
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team
 
MR
Mark R's update12 Jun 2020, 15:47
Reviewer Update
Why does every complain seem to get the same response. Which meens im being answered by a automated system. And whats the turnaround time for this. Hope to get a diffrent response