WB
Wesley B

1 reviews | Active since Oct 2010

15 Jun 2017, 08:51

Money *******ly removed from my account MIWAY

<p>I am sick and tired of the drama with you guys. I changed my address yesterday with a long process. this was done. the premium was cheaper then before. So you guys owed me money. now I get a sms saying a debit was removed for R294.33. I strongly suggest you put my money back into my account before i go open a case of theft at the cops against the guilty parties. I want this fixed today before I do what i need to.</p>

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply15 Jun 2017, 10:11
Official

We are really sorry to hear that your experience with us has not been a pleasant one.

One of our agents will be in touch to chat about your concerns.

Kind regards,
The MiWay Team

WB
Wesley B's update15 Jun 2017, 15:18
Reviewer Update

Much better Miway. Thanks for resolving the issue. Regards

MiWay Insurance
MiWay Insurance's reply15 Jun 2017, 18:06
Official

We are so sorry that you had to complain, to get your concerns resolved – we assure you that this is not the MiWay way!

Ntando has been in touch to discuss your concern and she also explained what we need from you in order to speed up your refund.

Please don’t hesitate give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team