Money Driven Disloyalty

<p>I have been a MiWay customer for a few years now. I have never skipped on my payments or caused them any issues. The service I have been receiving in the past was fair and just. But suddenly things have changed. </p> <p> </p> <p>I called Miway on the 29th december at 08h00am about the Annual review and spoke to a lady called Nthabiseng, We reviewed my policy and she said that she spoke to her manager and my premium was reduced. We spoke for 29 minutes and 54 seconds and I told her that my airtime was running out and asked her to please call me back to confirm everything she had just said. Nthabiseng or Miway never called me back that day. </p> <p> </p> <p>I called Miway again on 31st December in the morning after they took a debit order from my account on the 31st December 2016 of the previous amount which Nthabiseng had told me they had changed. At 9h05am I spoke to a lady called Itumeleng and I asked for Nthabiseng. They couldnt get Nthabiseng so she said I should explain my problem to her and she will help. She then spoke to her manager and she was telling me that there arent any visible policy changes done by Nthabiseng, and that the amount taken on the 31st december 2016 was already requested by Miway for debit order! Our call got cut at that moment. The call was 11 minutes and 9 seconds.</p> <p> </p> <p>I immediately called back and spoke to a guy called Khaya. This was at 09h17am. I explained the story to Khaya AGAIN. He said Itumeleng was busy with another call. He then spoke to his manager about my story and PROMISED that they will call me back as soon as Itumeleng is done with the call. I tell you, to this day MIWAY has not called me back.</p> <p> </p> <p>This has shown me how appalling service can be. The Miway team has no empathy for an individual as a human being anymore. I also have a life to live, i have a family, and Miway takes no regard in that such things can cause a great distress and problems. Lying to customers and deceiving them blatantly is my last straw. I am looking for new insuracne now. Miway might be excellent with other people but they were poor with handling my query. </p> <p> </p> <p>My policy number is ********** 0.</p>