PN
Princess N

1 reviews | Active since May 2018

24 May 2018, 10:09

Miyway bad company

I made a claim with Miway last year January, to process it took long from their side. i tolerated that. i had a a toilet burst pipe inside the house.. their plumber took 3hrs to come close the water burst. i had to call my plumber who took 1hr 30 minutes to come. imagine the amount of water inside the house we were swimming. OK, they paid other things like furniture..

their carpet company came and replace carpets and lamenting tiles, they didn't do proper job. After 8 months someone from Miway Jacobus van der Berg for inspections, he did notice that other things were not properly done. he promised to send people to fix it i waited another 8 months for them to come fix lamenting tilling and kitchen cabinets.. i send them email in May, asking them when are they coming. at first they didn't want to come telling me everything was properly done. I send them email again.. they decided to come..with people to check and to fix.

They came yesterday, 23 May, Jacobus van der Berg was very angry didn't even looked at me he went to the study showing the carpet guy what to do, after he went to the kitchen discussing with the carpenter what he must do. discussing with both of them speaking Afrikaans thinking i can not hear what he is saying to them was sitting at my dinning room listening to their all conversation. After that he told me that they not going to pay for my kitchen units because it's wear and tear. and he told me that i will have to pay for lamenting tilling because i choose it instead of carpets. i told him i had a choice between carpets and lamenting tilling.

Their guy who came first from carpets flair told me that they didn't do a good job on lamenting tilling they must s**** everything and start again. Miway guy who have a bad attitude his name is Jacobus van der Berg: Procurement Specialist

I still want the Company Miway to come fix my things because I'm paying them every month..

Thank you Busisiwe Ngema ********** 652

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Replies (2)
MiWay Insurance
MiWay Insurance's reply24 May 2018, 10:34
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply11 Jul 2018, 10:53
Official

We are sorry for the inconvenience caused and we value your feedback. We believe that Emsley has since been in touch with your husband and has explained the process in more detail. He has also confirmed the dispute process should you still wish to dispute the outcome of your claim. Please do get in touch with our internal Disputes Department or give us a call should you need anything else.

Best regards,
The MiWay Team