1 reviews | Active since May 2016

31 May 2016, 19:46

Mixed feelings about MiWay Service

<p>I recently got an excellent service from Buhle from retention department. She was polite, patient, knowledgeable, and showed care to me as MiWay client and she gave me a good deal that made me to separate my emotions and see the good offer she was providing me.</p> <p><br />I wish I could say the same about my claim consultant (C706700), he was pathetic on doing something simple that I constantly plead with him to do, and that is just update (please provide me with update on my claim). <br />The complaints department was also not helpful at all as I wrote complaints to them that went unveil. You would swear the service that I’m talking about is from 2 different companies because it was a total contrast. </p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Jun 2016, 10:37
Official

Good day Deon,

We hear you and we understand your frustrations, and we’re sorry that the repairs took longer than expected!

We have since been in touch with the repairer and they’ve assured us that your car has been repaired and returned to you!

Please don’t hesitate to give us a call if you need any further assistance!

Kind regards,

The MiWay Team

Good day Deon,