Mixed emotions (the worst and the best)

After a very frustrating 3 months going back and forth with Phineas Kepekepe whom I must say never listens to clients, he is always offering solutions without even understanding what the problem is.

Phineas hands me over to another terrible ambassador for miway (Bontle Mokoena), she ignores my calls and email because I rejected an offer which made no sense. Phineas and Bontle wrote off the car but none of them cared to explain the process that will follow.

There came Nkele Molele, a true ambassador of Miway who really listened to my query and explained what will happen next. To Nkele, please keep up the excellent work…customer service is really about doing the basics right, listen, be kind, be considerate & lastly put yourself in the client shoes. Kudos to you and merry X-mas.