Miway...TheirWay..so that they can't help

Not willing to assist

This has to be the worst insurer. My vehicle was broken in on Sunday morning. Window shattered and battery ****** 1) Their call centre doesn't operate on a Sunday: so you can't start lodging a claim 2) Tried the "Emergency" option on their ***number and was informed by Bradley that it would have to wait to Monday when the call centre is open 3) Explained to Bradley that the car is now more at risk because the window is shattered: much easier to *****...which puts me more at risk and Miway as the insurer 4) Bradley says he spoke to his manager - not sure if he did - but I was put on hold during the call - so let's assume he did: the manager was also not willing to get towing authorised on Sunday. Reason given the car is safe at the premises - my house address - which is just plain short-sighted: the break-in happened at home 5) Informed by Bradley that had this happened at say a shopping centre, then they would be willing to get a towing company to remove it and take it to assessment centre 6) Constantly informed just following procedure: and the procedure is: let's try not to help you is what it sounds like 7) Finally called someone that I know who works at MiWay and she made one call and suddenly everything started happening: suddenly MiWay was willing to remove the vehicle to the assessment centre.

I can only imagine how many other MiWay customers are getting this horrible service, worse still is as a customer calling MiWay nothing happens. If a staff member of MiWay calls someone in MiWay then suddenly things happening: just ridiculous.

After this service I am in the market for a different insurer. Surely other insurers have a call centre who can assist their customers on a Sunday?

For MiWay customers...we're a convenient monthly debit order, but when we have a problem: sorry for you buddy, we'll go out of OUR WAY to not be of assistance.