KC
Keshia C

1 reviews | Active since Mar 2018

20 Mar 2018, 11:37

Miway's Tebogo

Today I called miway to cancel my policy as I was dissatisfied with a previous claim, and the gentleman, Tebogo, who assisted me, tried his best to convince me not to go anywhere else, and I applaud him for it. He was polite, genuine, sincere in his regard, and made me laugh continuously, even though I still cancelled my policy on no fault of his own as he was valiant in his efforts. I have to applaud Miway for employing such an exceptional young man and if it wasn't for my staunch conviction in canceling my policy due to the misfortune of a bad claim experience, then he would probably have convinced me to remain. So I wish Tebogo, unfortunately I did not get his last name, a senior personnel, all the best for his future and thank you for all your assistance and trying to keep the "marriage" alive.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Mar 2018, 12:29
Official

Tebogo is legendary and we are so proud of him for making such a lasting impression on you. With this said, we need to apologise for upsetting you in the first place and we'll be sure to pass your notes on to all involved to identify how we're able to improve our service deliver - thanks to feedback such as yours.

Best regards,
The MiWay Team

Best regards,