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Peet P

1 reviews | Active since Apr 2017

20 Aug 2018, 13:19

Miway's shocking lack of customer care.

I would like all customers and potential customers of Miway to know that once Miway refers you to Renew Panel beaters you may end up waiting for more than 2 months for your vehicle. Once Miway has signed you up as a customer you are on your own and despite numerous calls for assistance, Miway will not care about your circumstances nor provide assistance. You will deal with a faceless organization with call center agents that have no empathy, little training in customer care and have not the least interest in helping customers of Miway.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Aug 2018, 13:27
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team