AP
Annalisa P
1 reviews | Active since Apr 2019
17 Feb 2024, 08:12
MiWay's service is pathetic
Highly disappointed with the service I have been receiving. I submitted a claim and I must be following up, they don't let me know what's going on, I obviously claimed because I need my washing machine to do washing yet I must now wait, after been told by Andre Engelbrecht that I would be receiving feedback yesterday, he does not respond to emails or even call back when I call it's like I'm bothering then for feedback.
Now Andre is off today and I get told that I will get feedback by latest Wednesday, pathetic service indeed!!
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
17 Feb 2024, 11:50It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply17 Feb 2024, 11:50
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
AP
Annalisa P's updateReviewer Update
19 Feb 2024, 10:10Now I get told that my washing machine is not covered for wear & tear, really disappointed with this atrocious service, I will be changing my insurance, Miway is a big ****.
AP
Annalisa P's update19 Feb 2024, 10:10
Reviewer Update
Now I get told that my washing machine is not covered for wear & tear, really disappointed with this atrocious service, I will be changing my insurance, Miway is a big ****.