Miway’s poor customer service

Customer service received was bad and disappointing as a first time client, I had put claim through for my lights that were ******.. I had to call the agent Mpumi to follow up on my claim and the progress. My car was assessed and the quotation was for R66k it was send to Miway and the quote came back half the prize R34k from their assessor, I questioned it with them and they came back telling me about alternative parts. None of this was mentioned to me when the insurance was sold me.... I had xenon lights as an accessory and they requested the value of lights from me and I told the agent who called for the uptake of the insurance that I am not 100% of the value of the lights and he was like give me an estimated amount. Time to claim for my lights and asking them why give me alternative lights they tell me it is because of the amount I insured the lights for. I lodged a dispute and they came back telling me sorry it is what it is. After that I accepted the quotation out of desperation because I cannot drive my car without headlights. Still I had to call Mpumi and send emails to ask her to proceed. At times I was told she is on lunch and was sent from pillar to post. After all of that they booked my car in with Renew-it Randburg... the worst service provider they could find. I had such a horrific experience, I got my car two months after it was booked in for repairs. When I got to renew-it today my fender was still not properly fixed on the side. Had to wait for it to go back into the workshop. And I can’t help but wonder what quality work was done on this car. When they got the fender fixed they request the excess amount from me.. I left there thinking is this all they after, while I was inconvenienced with additional cost on uber ride and bolt rides to get to work and to just get around for the two months. My cellphone bill was sky high for December because of the countless less times I had to call renew-it and held on for about 15min per call just to get through to Jacqui who was assigned to my car, just to be told she’ll call me back but doesn’t call back. I have spend more then my monthly premium on calls and ride. And I was supposed to feel at ease and be assured that my insurer will give me the best service. Not a happy client at all.