MiWay’s “New Normal”: LOUSY Service Standards!!!

I tried doing my vehicle self-inspection on the MiWay app four times and it wouldn’t upload the photos of my car. I then notified MiWay on several different occasions and was later advised to email the photos to MiWay instead (I have proof of emails sent on different occasions). This was almost a month ago. On the second last occasion I spoke to MiWay about this issue I was told by an agent that I would still need to visit PG Glass to do an inspection (as if it’s my fault the MiWay app has issues). On the last occasion I spoke to MiWay I was told the photos I emailed would be sufficient to address the problem and close the issue. So yesterday I decided to visit PG GLASS Fourways anyway as I got a sense that MiWay is very disorganised. Guess what? I was told by PG Glass that they no longer do vehicle inspections for MiWay!! MiWay are happy to deduct my monthly debit for my vehicle insurance (of which is quite high by the way), but this morning, to my further disappointment, MiWay sent me two text messages stating that I need to do my car inspection if I am to have cover. So even though I’m paying you, I don’t have cover, and to no fault on my part?? Are you serious!?? So this is your “new normal“, low service standards for loyal customers who have been paying you diligently for years and without ever once claiming??? To this day I have not even received any from of reward for being such a good customer to you!! Just price increases and nothing else! I think it’s definitely time to move over to a better insurance company.