SS
Shaun S

1 reviews | Active since Sept 2012

14 Jul 2021, 22:32

Miways deducts money for cancelled quotes!!!

You deducted R621.43 from my bank account on 12/07/2021 on a cancelled policy. I got a quote and accepted it, clearly to have started on 01/07/2021. This quote was done early in June 2021. Later in the month my previous insurer gave me a even lower premium than miway, therefor i cancelled miway again just 3days after accepting the quote. I need a refund to be back in my bank account URGENTLY or i will be reversing this myself at my bank. I have cancelled this policy with you just 3 days after i have taken it up. Let me just remind you, quote was done 12/06/2021 for cover to commence on 01/07/2021, i cancelled it on 16/06/2021. Thats 14days before the cover should have commenced therefor im not liable to pay anything. Kindly arrange a refund of this debit order back to my account URGENTLY and ensure this is cancelled and does not happend again. Thank you, Ruaan.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply15 Jul 2021, 08:25
Official
Thanks for bringing this to our attention – we’re so sorry to hear that this has happened! We can assure you that your feedback has been escalated to the right team, who will be in touch ASAP to see how we can turn things around. In the interim, we sincerely apologise for any hassles you have experienced.
Best regards,
The MiWay Team
SS
Shaun S's update16 Jul 2021, 10:19
Reviewer Update
Its now two days and have not heard a word. My money has been taken and i want it back. Not happy.