MIWay's customer service is sub-standard

Sometime in February 2021, I got a call in the afternoon at about 1PM. A MiWay employee named Nokuthula Cekiso sold me the MiWay policy over the phone. I did indicate to her that I was quite okay with Outsurance and that I had no reason to move but after she sweetened the deal to my satisfaction, I decided to move - despite Outsurance, with whom I had no issues pleading with me to give them a chance to re-quote me. I had confirmed everything that there was to confirm with Nokuthula when I took the policy to ensure I’m comprehensively-covered. I then terminated my policy with Outsurance in the same month ie 15th Feb 2021, being five days before the debit order was due on 20th Feb, as advised by Nokuthula and something I agreed to. In March, to my shock I got an sms from MiWay advising me that my car has accessories noted on the inspection certificate but same accessories are not specified for cover - this after I've confirmed with Nokuthula when I took the policy and the assurances and re-assurances that the cover covers everything (as was case with Outsurance) I had specified to her - things that were triggered by her questions e.g. smash and grab tinted windows and chip marks protection at the front and rear of the vehicle. Anyway, I emailed her on 24 March 2021 to give her the chance sort out this thing which should not have arisen in the first place since I emphasized a few times that the cover should cover everything I was covered for with Outsurance including the aforesaid accessories. The only feedback I got from her was that she will forward my email to Head Office. I subsequently got a call from some call centre agent (despite my preference to deal with her directly on my MiWay policy). The call was at 15:15 and I indicated to the agent that I was busy working she should call me again exactly an hour later ie 16:15 and you guessed right, I’m still waiting for that call. There has been no follow up from Nokuthula to ensure that the issue is resolved. As a capitalist myself, shoddy service irks me because it gives capitalism a bad name.