Miway's Bad Service

My name is Jennifer Oniwe ,claim number C***. I would truly appreciate your help . ****s damaged my car's remote system on the 26th of June 2020 . I submitted my claim ,Miway asked me to take my car to their panel beaters for assessment of which I did. The panelbeaters didn't do anything they told me my car needs to be fixed by the manufacturer which is Toyota ,the damage is beyond their control.After a week of silence I emailed Miway asking them how far they are with my claim.The responce was ,they are still waiting for the panelbeater's report . On the 29th of July I received an email attached with a report saying it's from the panelbeaters saying the damage is below my excess it costs R1000 plus R149 for vat so I have to fix my car on my own . I was shocked and I sent an email asking who did this report because my car was never assessed the panelbeater told me it's beyond their control he didn't do anything. The consultant sent me an email saying the report is from the company 's panelbeaters and it's approved by their assessor and if not satisfied I must take my car to Toyota ,get a report and send it to them to be assessed by their assessor. I went to Toyota got a booking and a quatation of the diagnostic assessment. I sent it to Miway and they said I should pay for it myself .I opted on fixing my car out of my own pocket ,I asked them to ask their panelbeaters to fix my car charging exactly what they said in their report. I got a one line email saying "check their phone number onn their report sent to you. I felt so hurt and very disappointed because this was my first time claiming and getting this bad treatment from a company I trusted soooo much. I went physically to the panelbeaters with the report from Miway. To my surprise they were so shocked, they never wrote a report to Miway . Someone called them from Miway and they told him there is no report they are going to do ,my car needs to go to the manufacturer Toyota . Very disappointed I wrote another email giving them the responce I got from the panelbeaters. Now the story has changed again that report is not from the panelbeaters it's their assessor. Through out this claim process I only got information through emails ,nobody calls me to explain anything. I tried to call several times but every consultant I get at customer service says the same story I cannot get through the claims department will send them an email to call you back .Unfortunately no one called me back at all . Can you please intervene.