Miway's Bad Service

I received the worst service from Miway team handling my claim. I had an accident on the 24 May 24 and till today I still don't have my car. A complaint was raised last week and no response from the complaint Dept. Instead they send me email telling me they have been trying to get hold of me when there's no missed call nor voicemail note as proof that a call was made to my phone. My response was for them to send the update via email since they claim I'm unreachable. To date no update. Insurance are really a ****, I have been insured with them for years not a single primium was missed and now when I'm in need I get below minimum service - Insured with Miway be warned