Miway's bad service

So had a accident with the car... did the whole app application. I'm currently on comprihensive cover (Business). I receive a email confirming that they claim has been approved with the access of R9680. I'm expecting a R4500 flat rate.

So request a call back via the app. No call back. A day later I call in asking how they came to me having to pay R9680? The person tells me a R3000 was add because I hit a stationary object. *Note I have comprihensive cover. So should not have funny split payment calculations and and ons. So R4500+R3000 is R7500, so I ask them so whats the other R2180 for? They say they will call me back and never do.

Not the only time I spoke to MiWay was when I called in. I'm starting to think that they trying to rob me here.

Can a Manager please call me. I would like this resolved. I've been a customer paying for 3 years now. To get service like this is just not on.